Frequently Asked Questions
Everything you need to know about your Lorenzo shopping experience.
What is Lorenzo's standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic delivery takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. You can start your return process through our online portal to receive a prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
What payment methods do you accept?
Lorenzo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your garments ethically produced?
Quality and ethics are at our core. We partner exclusively with certified manufacturers who prioritize fair labor practices and sustainable material sourcing to ensure every Lorenzo piece is responsibly made.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.